Privacy policy

Effective from May 6, 2026

The OZERTY-USA website is owned and operated by OZERTY, a limited liability company, whose registered headquarters are located at 843 Grandview Ave, Des Moines, IA 50313, United States, and registered under number 45000044 (hereinafter "OZERTY").

OZERTY attaches the greatest importance to the respect of privacy and the protection of personal information, and undertakes to handle such information in compliance with applicable law, in particular the California Consumer Privacy Act, as amended by the California Privacy Rights Act (together, the "CCPA"), and other applicable United States privacy laws. This policy describes how OZERTY collects, uses, discloses and protects personal information, and the rights available to consumers.

ARTICLE 1: Who we are

Your personal information is collected by OZERTY, whose registered headquarters are located at 843 Grandview Ave, Des Moines, IA 50313, United States, registered under number 45000044.

OZERTY is the business responsible for the personal information handled through the website. For any question relating to this policy or to the protection of personal information, OZERTY has designated a point of contact who can be reached by e-mail at the following address: contact@ozerty-usa.com

ARTICLE 2: Personal information we collect, sources and purposes

In the course of its commercial activities, OZERTY may collect the following categories of personal information, as defined by the CCPA:

• Identifiers (for example first name, surname and, where applicable, gender, age, date of birth).
• Contact details (email, postal address, telephone number, social media details).
• Commercial information (billing details, payment methods, details of the products and services purchased, history of the relationship).
• Customer service records (a copy of your correspondence with customer service and, where applicable, responses to surveys and reviews).
• Internet or other electronic network activity information (for example IP address, browsing history, visit path, browser, operating system, information about the devices from which you access the website).

It is specified that certain of this information, in particular gender, age or date of birth, is not systematically collected; it is only collected where applicable, when necessary for a specific purpose (for example for the measurement and optimization of advertising). OZERTY reserves the possibility of collecting it for this purpose in accordance with the principles set out in this policy.

This information is collected directly from you (when you create a personal area, make an enquiry, place an order, browse the website or contact Customer Service), as well as automatically through your use of the website and through our service providers.

OZERTY collects and uses personal information for the following business purposes:

• Administrative management (customer accounts, orders, deliveries, invoicing, debt recovery) and performance of your order.
• Management of the customer relationship (management of reviews, satisfaction surveys, loyalty programme).
• Management of complaints (after-sales service, handling of consumer requests, management of disputes).
• Marketing activity and improvement of the website (traffic analysis, customer targeting, commercial communications and advertising).
• Security, prevention of fraud, and compliance with legal obligations.

OZERTY limits the collection, use, retention and disclosure of personal information to what is reasonably necessary and proportionate to achieve these purposes.

ARTICLE 3: Disclosure of personal information

OZERTY may disclose the categories of personal information described above to its service providers, who act on OZERTY's behalf for business purposes (in particular hosting of the website, processing of payments, delivery of orders, sending of communications and audience measurement) and are contractually restricted from using it for any other purpose.

Apart from these cases, OZERTY does not disclose your personal information to third parties, except where permitted or required by law.

ARTICLE 4: Sale or sharing of personal information and your right to opt out

OZERTY does not sell your personal information in exchange for money. However, when OZERTY uses advertising cookies and similar technologies to display advertising tailored to your interests, the associated data may be shared with third-party advertising partners for cross-context behavioral advertising. Under the CCPA, this activity may be considered a "sale" or "sharing" of personal information.

You have the right to opt out of this sale or sharing at any time. You can exercise this right by activating the "Do Not Sell or Share My Personal Information" mechanism made available on the website, by adjusting your cookie preferences in the cookie management banner, or by contacting OZERTY at contact@ozerty-usa.com. OZERTY does not knowingly sell or share the personal information of consumers under 16 years of age.

ARTICLE 5: Your rights

Subject to the conditions and exceptions provided for by the CCPA, California residents have the following rights:

• The right to know the categories and specific pieces of personal information that OZERTY has collected about them, the sources, the purposes, and the categories of third parties to whom it is disclosed.
• The right to request the deletion of their personal information.
• The right to correct inaccurate personal information.
• The right to opt out of the sale or sharing of their personal information.
• The right to limit the use and disclosure of sensitive personal information, where applicable.
• The right to non-discrimination for exercising their privacy rights.

To exercise these rights, you may contact OZERTY by telephone at the toll-free number indicated below or by e-mail at contact@ozerty-usa.com. OZERTY will respond within the time periods provided for by the CCPA and may need to verify your identity before processing your request. You may also use an authorized agent to submit a request on your behalf.

ARTICLE 6: Retention of personal information

OZERTY retains each category of personal information only for as long as reasonably necessary for the purposes for which it was collected, taking into account your relationship with OZERTY, our legal obligations, and the resolution of disputes. Accounting records and supporting documents (in particular invoices) are retained for the period required by applicable tax law. When personal information is no longer necessary and there is no legal obligation to retain it, OZERTY takes reasonable steps to delete or de-identify it.

ARTICLE 7: Security

OZERTY implements and maintains reasonable security procedures and practices, appropriate to the nature of the personal information, to protect it against unauthorized access, destruction, use, modification or disclosure.

ARTICLE 8: Cookie management policy

A Cookie is a text file placed on your hard drive by the server of the OZERTY website. It generally contains the name of the server that placed it, an identifier in the form of a unique number and an expiry date. Its purpose is to collect information relating to your browsing in order to offer you services adapted to your terminal (computer, mobile or tablet).

OZERTY uses cookies on its website. You can manage your preferences at any time via the cookie management banner or the parameters provided for this purpose, and you may accept or refuse non-essential cookies. As described in Article 4, you also have the right to opt out of the use of advertising cookies for cross-context behavioral advertising, which may constitute a "sale" or "sharing" under the CCPA.

8.1 Functional cookies

Functional cookies are necessary for the operation of the website. They allow persons to use the main features of the website and to secure their connection. They can allow direct access to their personal areas. These cookies also allow persons to place products in their shopping basket and to keep their basket active.

These cookies have a very short lifespan, for as long as the session remains active.

Without these cookies, users will not be able to use the website normally, and it is therefore not advisable to prevent their use or to delete them.

8.2 Cookies for optimizing the user experience

These cookies make it possible to optimize the operation of the OZERTY website. They also make it possible to adapt the presentation of the website to the display preferences of the terminal used by persons during their visits. These cookies thus allow users to have a fluid and tailored browsing experience.

The lifespan of these optimization cookies is limited to thirteen months.

In the event of refusal of the activation of these cookies, users will not be able to benefit from the features described above.

8.3 Technical performance cookies

Technical performance cookies allow OZERTY to monitor the technical performance of its website, to detect problems in order to reduce as much as possible any inconvenience for the User, to activate and support security features, but also to help detect malicious activities and breaches of these conditions.

The lifespan of technical performance cookies is limited to thirteen months.

Refusing the activation of such cookies or deleting them has no impact on the browsing of persons.

8.4 Audience measurement cookies

Audience measurement and statistics cookies allow OZERTY to know the use and performance of the website, to establish statistics, volumes of traffic and use of various elements (content visited, paths…) in order to improve the interest and ergonomics of the services offered (the most frequently visited pages or sections, the most read articles…). These cookies also serve to measure the consultation traffic of the website.

The lifespan of audience measurement cookies is limited to thirteen months.

Refusing the activation of such cookies or deleting them has no impact on the browsing of persons.

8.5 Advertising cookies

Within the framework of browsing on all the pages of its website, OZERTY may carry out processing of browsing data and/or use advertising cookies in order to offer visitors advertising in line with their interests. These cookies also make it possible to limit the number of times a visitor sees an advertisement and are also used by OZERTY to assess the effectiveness of its advertising campaigns.

The lifespan of advertising cookies is limited to thirteen months.

Refusing these advertising cookies has no impact on the use of the website. The use of these cookies for tailored advertising may constitute a "sale" or "sharing" under the CCPA, which you can opt out of as described in Article 4.

8.6 Sharing cookies (social networks)

The OZERTY website may include buttons or modules from social networks, such as Facebook and Twitter, which allow visitors to share content with other persons or to inform third parties of your consultation or your opinion regarding content on our website.

When visitors use these sharing buttons, a third-party cookie from the social network is installed. If visitors are connected to the social network during their browsing on the website, the sharing buttons make it possible to link the content consulted to their user account.

Visitors are invited to consult the privacy policies of these social networks in order to learn about the purposes of use, in particular advertising, of the browsing information they may collect via these application buttons, and the lifespan of the associated cookies.